SolidMaint — Support
App: SolidMaint (Customer app and Crew app) Operated by: Pataluha Ventures S.L. — to be transferred to SolidMaint S.L. Last updated: 25 May 2026
This page explains how to get help with the SolidMaint Customer app and the SolidMaint Crew app.
Contact us
Email: support@solidmaint.com
We answer email Monday–Friday, 09:00–18:00 (Europe/Madrid). Most requests get an initial response within one business day.
For privacy or data-protection matters specifically, please write to privacy@solidmaint.com.
In-app help
Both apps have a built-in chat that connects you directly to our HQ team:
- Customer app: open Messages in the bottom tab bar. Tap the SolidMaint HQ conversation or start a new one.
- Crew app: open Messages in the bottom tab bar. Conversations are with your assigned dispatcher and HQ support.
In-app chat is monitored during the same hours as email. For urgent on-site issues during a maintenance task, the assigned crew member is usually faster to reach via the task chat than email.
Common questions
I forgot my password
On the login screen, tap Forgot password? and follow the instructions. The reset email arrives within a couple of minutes; check your spam folder if you don't see it.
I can't sign in
- Verify you are using the same email address you registered with.
- If you signed in with Apple or Google originally, use the matching button on the login screen rather than a password.
- If you still cannot get in, email support@solidmaint.com from the address tied to your account.
A service request hasn't been picked up
Open the service request from your Home screen. The status badge at the top shows the current state (Pending → Quoted → Scheduled → In progress → Completed). If it has been more than 24 business hours without movement, message us via in-app chat or email and we'll look into it.
I want to delete my account
See the dedicated page: Account and Data Deletion.
I want to see what data we hold about you, correct it, or export it
Email privacy@solidmaint.com. We respond to data-subject requests within 30 days (GDPR Art. 12(3)).
Legal documents
Operating entity
Pataluha Ventures S.L., NIF B26627539, registered in Spain, operates the SolidMaint platform. SolidMaint S.L. (NIF B27612159, registered office c/o The Pool, Avda. Bulevar Príncipe Alfonso de Hohenlohe 2, 29602 Marbella, Málaga, Spain) is the subsidiary that the platform is being transferred to.