SolidMaint — Account and Data Deletion

App: SolidMaint (Customer app and Crew app on Google Play)

Developer: Pataluha Ventures S.L.

Data controller: Pataluha Ventures S.L. — privacy@solidmaint.com

Last updated: 30 April 2026

This page explains how to request deletion of your SolidMaint account and the data associated with it. It applies to both the SolidMaint Customer app and the SolidMaint Crew app.

How to delete your account

Direct link to your account profile: https://app.solidmaint.com/profile

Sign in there, scroll to the bottom of the Profile page, and tap Delete Account. Confirm to delete; a 30-day grace period applies during which the deletion can be reversed by contacting support. After 30 days the deletion is final.

The same flow is available inside the SolidMaint app: open Profile → Delete Account.

If you use both the Customer and Crew apps with separate accounts, each must be deleted from its own app:

• Customer accounts: https://app.solidmaint.com/profile
• Crew accounts: https://crew.solidmaint.com/profile

How to request deletion if you cannot log in

If you no longer have access to the app or the email tied to your account, send a deletion request from any email address you control to privacy@solidmaint.com with:

• The email address registered to your SolidMaint account.
• Your full name as registered.
• (Optional) The phone number registered to your account, which helps us verify ownership when the email is no longer accessible.

We respond within 30 days. If we cannot verify that the request comes from the account owner, we will ask for additional proof of identity before proceeding.

What gets deleted

When your account is deleted, we permanently remove or anonymise:

• Your profile, including name, contact details, language preferences, and authentication data.
• Your properties, devices, logbook entries, photos, and documents you uploaded.
• Your AI assistant chat history, voice transcriptions, and any AI training records derived from your interactions.
• Service requests you created, with the work-history record retained in anonymised form for the assigned crew's records (your name and contact info are removed; only the abstract maintenance history remains).
• GPS coordinates and device origin data.

What is retained, and why

Some records are retained to comply with EU and Spanish law:

• Invoices and transactions: 7 years (Spanish tax law — *Ley General Tributaria* Art. 66 + IRPF retention rules). Personal identifiers are removed where the law allows; the financial record itself remains.
• Audit logs (security-relevant events): 2 years.
• GPS coordinates from completed work: purged 8 weeks after SEPA settlement of the related task.
• Anonymised aggregate metrics: retained indefinitely; cannot be linked back to you.

Once the legal retention period ends, the corresponding data is purged automatically.

Partial deletion (without closing your account)

You do not need to close your account to remove certain types of data:

• AI training records: Profile → Privacy → Erase AI training data.
• Individual photos and documents: open the item and tap the delete button.
• Past chat sessions: open the AI assistant and tap the New Chat button to archive the current session.

For any other partial-deletion request, email privacy@solidmaint.com.

Contact

For deletion-related questions or to report a problem with the process: privacy@solidmaint.com.

You may also lodge a complaint with the Spanish data protection authority (AEPD) at www.aepd.es if you believe your deletion request was mishandled.